Shipping and Returns
Delivery Time
- Express: 1-3 days
Shipping Services Used
- All UK orders ship by Royal Mail First Class or Tracked 24.
- Most products fit in a Large Letter sized package and therefore will fit though your letter box. All other items are Small Parcels.
- Deliveries to Europe ship Delivery Duty Paid vis DPD, DHL or UPS, so that there are no surprise customs or tax fees for you, the buyer.
Packing and Dispatch
- We aim to pack and dispatch all orders on the same day that the order is placed, when the oprder is placed before 3pm. In rare circumstances where we cannot dispatch same day, we dispatch next day.
Missing or Lost Package
- Use our contact form and we'll get it sorted out! We take great pride in our customer service and speed of resolving delivery issues.
Returns
- 30 day returns are accepted, providing there are no signs of use of the product.
- Customer is responsibile for return shipping costs.
- Use our contact form to get in touch.
Warranty and Guarantee
- Our products are built to last. If you have been unfortunately enough to have a product failure, please get in touch with a description and images where appropriate and we'll come to a rapid resolution!
- Products broken during shipping: contact us for an immediate replacement
- Use our contact form to get in touch!
Returns address
Prototype Tackle, 105 Grayswood Drive, Mytchett, Surrey, GU166AS, UK